Xbox General Repair Services in El Paso Texas

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If your Xbox fails because of hardware or software issues, you can trust the technicians at Computers Plus Repair Center to handle it all. From the Xbox 360 to the newest Xbox Series S and X consoles, we are equipped with the tools and experience to address all your console problems.



Common Repairs

Here are some of the most common repairs that we provide for the Xbox Consoles


Heat is one of the biggest enemies of any gaming console. Excessive heat can cause it the entire system to slow down or stop working entirely. Microsoft has engineered their consoles to withstand a certain amount of heat but if you notice the fan inside running louder than usual or a lot of dust accumulated near the vents, you may have an overheating problem. The Xbox One and Xbox Series consoles will protect themselves from overheating by warning the user of temperatures getting too hot and shut down by automatically.

Power Issues

Power supply failures can be identified a number of different ways in the Xbox One and Xbox Series consoles such as it not turning on at all, the system locking up, spontaneous rebooting and the power supply itself overheating. A failing power supply can cause larger issues with the console if not addressed quickly. The disassembly and inspection of the power supply is not recommended by anyone other than properly trained technicians.

Power supplies can fail for many different reasons like dirt and dust build-up on the components inside. Enough dust, dirt, and lint can act as an insulator on the sensitive fuses and power management chips inside, causing them to overheat or burn out.

Regular maintenance of the console can greatly reduce the risk of a failing power supply in your Xbox, no matter the model of each generation. As different as they all may be, Xbox One, Xbox One S (disc and digital versions), and Xbox One X and either the Xbox Series S or Xbox Series X all have similar designs making them equally susceptible to power issues.

Bad power supplies in an Xbox can lead to numerous other issues as well. Every single component inside the console relies on the power supply so even the slightest problem can cause issues with other parts – another reason to keep your Xbox as clean as possible.

At Computers Plus Repair Center, our technicians have the tools and experience necessary to accurately diagnose, troubleshoot, and repair or replace your faulty or failing power supply with many of the models on-hand in our shop.

Optical Drive Issues

Many different issues can cause an optical drive inside an Xbox One or Xbox Series X to stop working properly. Being one of the only components inside the console with moving parts, the drive can actually “wear out” over time. Dust, dirt, and lint accumulation within the drive can also lead to problems, preventing it from working properly.

The optical drive is a very complex component within the console made up of a carriage system, a laser, and several belt-driven gears that are used to move the disc in and out of the entire assembly. The complexity of the drive is simplified to the point that there are three major components that make up the unit, each with a vital task in the successful operation of it.

One of the easiest ways of troubleshooting an optical drive on an Xbox One or Xbox Series X when a disc cannot be inserted is to make sure there isn’t one already in it.

Once the console is powered up and booting successfully to the home screen, press the eject button on the console to verify that there isn’t already a disc present. If the console still will not accept a disc, the belts and/or gears may be worn out to the point that they will need replacing.

A dirty or scratched disc is an easy way to rule out whether your drive is working properly or not. You can try to clean the disc with a soft, clean cloth before reinserting it into the console.

Once you have ruled out that the disc is not the issue or after trying multiple discs and the console will still not read them, the lens of the laser inside the drive may be dirty or damaged.

Attempting to clean the drive with a can of compressed air can help temporarily but the drive, as a whole, should probably be serviced by a professional at that point.

The technicians at Computers Plus Repair Center in El Paso, Texas have years of experience and understanding of the disc drive in the Xbox One and Xbox Series X. With most parts on-hand, we can get to the bottom of your drive issues quickly, efficiently, and confidently enough to send you on your way with a 90-day warranty on all our parts and service.

System Freezing

One of the most annoying things that can happen when using an Xbox One or Xbox Series console is the system freezing up and not responding, especially if you’re in the middle of a game. From power issues to corrupt hard drives, a system freezing can be an indicator of minor glitches to major system failures.

Once properly identified, most fixes are recommended to be performed by properly trained technicians like the ones at Computers Plus Repair Center.

Something as simple as a controller’s battery dying can be an easy fix if all it means is recharging it or replacing the batteries however, loss in signal between the two can also be a sign of the antenna sending and receiving the signals has gone out. Some versions of the Xbox One as well as both the Xbox Series S and Xbox Series X use one single antenna for both controller and Wi-Fi connections so a drop in both is a clear sign that the antenna needs to be looked at.

Insufficient power inside the Xbox can also cause the system to slow down or start to lag. A failing power supply is something that only a trained technician should attempt to test as the components within can cause serious bodily harm if not handled correctly.

Proper and routine maintenance of your Xbox One or Xbox Series console is vital to their longevity as too much dirt and dust within the unit can cause overheating which will significantly degrade your gaming experience. Too much heat inside the Xbox will cause it to slow down, lead to poor picture quality, and eventual unexpected shut-downs, a feature built-in to prevent serious and catastrophic failures.

An unavoidable and inevitable issue faced by owners of all gaming consoles is the failure of the internal hard drive. As is the case with any type of computer or gaming console, the hard drive is the “brain” of the entire system. Since it is running constantly from the time that the console is powered on to the moment it completely shuts down, the hard drive in your Xbox One endures a lot of wear and is almost always the first component to fail.

Signs of a failing hard drive include but are not limited to messages when the console is powered on, the system not saving information correctly, games failing to launch or closing abruptly during play, not being able to update software correctly, or even the lack of video on the screen when it is booted up.

A thorough and accurate test is required to confidently identify a bad drive. Luckily, Microsoft has set up their network in such a way that, if your drive has failed and needs to be replaced, all of your data can be re-downloaded simply by signing back into the account that was on the console before.

With more than enough tools, resources, and experience to accurately test every aspect of your Xbox One, Xbox One S, Xbox One X or Xbox Series S and Xbox Series X, Computers Plus Repair Center should be your go-to in times of issue or uncertainty.

HDMI Issues

No display coming from your Xbox One and/or Xbox Series console could seem like a reason to replace the entire thing but there are a couple of things you can do to determine what would be needed to get your it working again. The port itself is extremely delicate. The acts of unplugging and plugging the cable back into it too many times can be enough to damage the fragile pins inside it. Here are some troubleshooting tips you can try on any version of the Microsoft consoles.

Use a different HDMI cable, one that you know is working properly or a new one just out of the packaging
Try a different television.

Your issue could be with the screen you are using and have nothing to do with your console at all.

Inspect the physical condition of the port itself, if you notice the plastic inside is chipped, the gold contacts are bent, missing, or out of place, the replacement of the port as a whole would be necessary.

Often times the HDMI port in your Xbox One or Xbox Series console can get damaged if the console falls and lands on the cable that is plugged into it, if too much stress is placed on it while being transported with the cables still attached, or the cable is inserted or removed with too much force. When that happens, in rare instances, the connections behind the port that attach it to the motherboard can get damaged as well.

A more extensive and time-consuming repair would be required in this case but it is not irreparable.This is probably one of the most common issues with the Xbox One and Xbox Series consoles, no matter the model. At Computers Plus Repair Center, we have repaired and/or replaced hundreds of HDMI ports in all console types with an extremely high success rate.

So much so that every single one that leaves the shop, goes with a 90-day warranty on the parts and the labor. Our repair process has been fine-tuned over the course of 17 years to be able to provide you with a fast, efficient, and lasting repair that will get you back in the game in no time.


Xbox 360 Repair

If your Xbox 360 is experiencing a common issue like the “Red Ring of Death,” or is showing an error code when powered on, our experts can help you.

Xbox One Repair

If your console is having issues reading games or cannot connect to the internet, our technicians can get you up and running quickly and efficiently

Xbox One S Repair

No display on the television when you turn on your Xbox One S is a common problem, whether it is an issue with your HDMI port or the retimer chip on the motherboard, there is no issue too big or too small

Xbox One X Repair

Computers plus can solve all your hardware or software problems for the Xbox One X in just a few days' time

Xbox Series S Repair

Next generation consoles have their issues as well and Computers Plus Repair Center is ready to handle anything that can and will happen to your Xbox Series S

Xbox Series X Repair

Whether your Xbox Series X is freezing, shutting down, or won't turn on at all, our technicians have the experience to fix it all

Clients Feedback

Gilbert AndrewsGilbert Andrews
21:40 13 Dec 23
Took in a PS5 was fixed and ready when promised at a reasonable rate highly recommend
Javier RoqueJavier Roque
00:23 09 Dec 23
They always provide great service
20:20 07 Dec 23
Got my Xbox Series X HDMI port replaced , only took 3 days. These guys are great ! Highly recommend.
Michael CooperMichael Cooper
22:57 30 Nov 23
They dealt with a series of unfortunate events in a professional manner, kept me informed and ultimately resolved the issues to my satisfaction. I would recommend these guys to anyone.
Juan A MartinezJuan A Martinez
21:35 25 Nov 23
Awsome job i cannot compare to other places so i only can rater as 4 🙃
Adriana RamosAdriana Ramos
17:06 09 Nov 23
It was our first time going with them but definitely won’t be the last. They are really hands on with the customers service they kept us in touch about our computer with out us having to say anything. Highly recommend!
23:21 30 Oct 23
Would highly recommend this place! Excellent service were very professional throughout the whole process, they did an amazing job repairing my console within 3 days and the prices are great!
Sandra GSandra G
17:57 22 Sep 23
Absolutely amazing service! I had been to other repair places and have been told that my computer could not be repaired, and that I would lose all of my information. The gentlemen at this location worked tirelessly on my computer and recovered everything. I will forever be grateful for the job that they have done and their professionalism. I was kept up-to-date on the process and the peace of mind that comes with that is priceless. Thank you Computer plus!!
Jeremy ArmstrongJeremy Armstrong
17:32 27 Jun 23
I came in for a quite complicated issue I was experiencing with my computer. Jose was able to diagnose and repair my computer in just a few days. I’m telling you there was no answer to the blue screens I had on any help website or YouTube. I took apart and reinstalled every component and formatted all drives and was losing my sanity. Jose had it figured out and my computer is finally back in action for only 100 bucks. I will be trusting these guys with every piece of equipment I have trouble with for now on. 5/5 stars!They also cleaned it! (This is the before picture 😂)
Jasmine AragonJasmine Aragon
20:19 29 Dec 22
We bought our laptop here after another computer place failed to fix it. Excellent customer service. Paul was able to look into it and provide us with the services we needed within minutes. A huge shout out needs to be given towards Paul and his boss Manny for the awesome work they do here and all the services they provide. Trust us when we say this is the place if you need to bring your computer or gaming console to be fixed. LOOK NO FURTHER!!!!
Nicholas HoweNicholas Howe
13:21 24 Dec 22
Appreciated the transparency throughout the repair process with our sons PC. I highly reccomend this shop. The techs here take pride in their work and make the experience great. We got our sons computer fixed here and this place is going to be our computer repair center for any repair needs.
Reyna RiveraReyna Rivera
01:01 24 Dec 22
Always have quick and reliable service. I have taken multiple devices here and always get the best rates compared to other places. Plus the have reasonable repair times. They will continue to be our go-to for repairs. HIGHLY RECOMMEND
Charlie TanCharlie Tan
00:42 15 Nov 22
To start off my experience I was unsure of the store location and its reputation, but after talking with the computer technician my concerns were assuaged. He was fluent in his field, respectful, professional, and I could tell this store and their ideals really put the customers first. The computer I brought in was taken care of to the best degree and the technician was able to diagnose several problems. He was able to fix my PC in a timely manner and my PC looked brand new. If you have issues with your electronics, especially computers this is definitely the place to go!
Jorge TrevinoJorge Trevino
05:17 28 Oct 22
Awesome service and affordable prices. Highly recommend computers plus repair center.I've taken my child's Xbox twice for two different problems and computer plus has always done a fantastic job on repairing it. My wait time from the day of drop off to the day of pickup wasn't long either😊. Once again thank you computers plus for your service and repairs😊.
James GlackenJames Glacken
02:41 24 Aug 22
They did a great job resurrecting my wife's computer. They also checked the overall build and cleaned the case and dusty components. The price for labor and parts was reasonable and they didn't try to sell me on upgrades or unnecessary replacement parts. Like an honest mechanic, they will have my repeat business. Highly recommended.
Emmanuel VillalobosEmmanuel Villalobos
00:14 09 Aug 22
This is one of those rare places that deserve more than five stars. They did a great job with our kids PC that we immediately took ours in as well. They were honest, had a quick turnaround, did a great job, and are affordable. Totally recommend.
Computers Plus Repair Center
Based on 511 reviews
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Computers Plus Repair Center
Based on 511 reviews
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